Order. What the office (or your software) prepares for a member: a name, an address, a checklist, optionally a project, labels, a due date and a note. Every phone linked to that member sees it; picking it up creates the dossier on the phone. The status is never a claim by the app: claimed means the register saw the pickup, registered means the dossier row is in the register.
Dossier. A series of captures made on one phone, sealed with a qualified timestamp and registered. The photos stay on the phone unless they are shared or kept at EverStamp (Settings, Share links); the API sees who, when, the root hash and whether the register has stamped the period. Verification of a shared dossier happens on everstamp.app/verify, without this API.
Checklist. Steps with a minimum number of captures each, strict or free. The library ships 22 checklists per industry; your own are versioned and a version never changes, so an old dossier always reads against the checklist it was made with.
Request. Photos from someone who is not a user: the insured, a tenant, a mover. You create a request and send its one-time link; the guest opens it on an iPhone or an Android phone, gives their name and consent, and photographs along a strict checklist. The dossier lands in your organisation with the same seal as the dossiers of your own people; request.completed hands it to you. Business and Enterprise plans, counted in the bundle.
Project and labels. Grouping and filtering. Context, not part of the dossier itself unless the stamp bar shows the project name.